Aboriginal Art Directory Returns Policy
Sydney metro sales
We don't offer refunds on artworks which have been purchased after seeing the artwork, but if you change your mind and advise us within two calendar days, we will happily exchange the work or offer you a credit note to the value of the painting.
For Online Sales - people who do not see the artwork before they buy
If you are interested in a work from our website but are not completely certain, please telephone or email us to discuss the work in question and we can send you high resolution images, painting details, artist background and other pertinent information to help you make the your decision. If you live in Sydney Metro area, we can arrange for you to see the painting.
If you are not completely satisfied with your artwork selection when you receive it, please let us know immediately, so we can arrange the return shipment straight away. In these cases, we offer you a choice of an exchange with one of our many artworks, a credit note and where possible, the option of commissioning a painting to suit your requirements more closely. This applies as long as the painting is dispatched to us immediately in its original saleable condition and is accompanied by its Certificate of Authenticity, working photographs or videos and tax invoice.
The only cost you will incur is shipping the artwork back to us, and to make this as economical for you as possible, we will even organise it for you, so you can obtain our special delivery rates.
